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Get in touch with our team for technical support, partnership opportunities, or any questions about Playtica.

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Customer Support

Our support team is available 24/7 to help you with any technical issues or questions about Playtica.

24/7 Support Available
Average Response: 2 hours

Partnership & Sales

Interested in partnering with Playtica or need enterprise solutions? Our sales team is ready to assist.

Mon-Fri: 9AM-6PM EST
Response: Within 24 hours

Visit Our Office

Feel free to visit our headquarters during business hours for in-person assistance.

A108 Adam Street, NY 535022
Mon-Fri: 9AM-6PM EST

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Frequently Asked Questions

Quick answers to common questions about Playtica

After purchasing a license, you'll receive an activation code via email. Go to Settings > Activation in your Playtica app and enter the code. The process is instant and your license will be active immediately.

Playtica supports Samsung Tizen & Orsay, LG webOS & Netcast, Vestel, Philips, Panasonic, Foxxum, VIDAA, NetRange, and most modern Smart TV platforms. Check our compatibility list for specific models.

Yes! Our Premium license allows 5 simultaneous devices, while the Ultimate license supports 10 devices. You can manage your devices through your account dashboard.

In the Playtica app, go to Settings > Playlists > Add Playlist. You can either enter your M3U URL or upload the file directly. The app will automatically load your channels and content.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and cryptocurrency (Bitcoin, Ethereum). All payments are secure and encrypted.

We offer a 30-day money-back guarantee for all paid licenses. If you're not satisfied with Playtica, contact our support team within 30 days of purchase for a full refund.

Visit Our Headquarters

A108 Adam Street, NY 535022

New York, NY 535022

Other Ways to Get Support

We're here to help you through multiple channels

Call Us

Speak directly with our support team

+1 (844) 615-0545

Email Us

Send us an email for detailed inquiries

info@playtica.com

Live Chat

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Knowledge Base

Browse our comprehensive documentation

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Security Alert: Beware of scammers impersonating Cast My TY. Always verify our official contact details before allowing anyone to service your TV.
Disclaimer: Cast My TY is an independent third-party service provider and is not affiliated with, authorized by, or endorsed by any specific TV brand or manufacturer. We provide general TV repair and maintenance services for various brands. Our technicians always carry company ID cards and never request advance payments. All payments are made only through official receipts. Always verify our contact details on our official website before scheduling service. If you suspect any fraudulent activity, please contact our helpline immediately.